Posted by Steve Hochman on Sun. Aug. 26th, 2012
Out of all the top numbers you must manage on your Fitness Business retention is by far the one trainers pay least attention.
It is also the easiest to control and master since it takes a great deal of common sense.
Retention starts from any communication you have with a prospect and is an endless quest.
Make sure all communication with your prospects, clients and past clients are done in a professional but relaxed manner. Greet all your clients by first name and make sure to say good bye to each of them at the end of each session.
From the time a prospects walk through your facility’s door they must have an immediate positive impression. A place must at a minimum be clean and smell good.
Fitness facilities tend to smell “sweaty” and you don’t smell it if you are the one sweating but for a client walking in, that has not worked out for a while (if ever) it can be very negative.
They say a house buyer decides if the house is a possibility or not within the first fifteen seconds in it. Even though there are no scientific studies like this for fitness I believe it is also true.
Let’s agree that you are all good trainers that can deliver results. So I won’t bother telling you that you actually have to deliver results to your clients as this is a given. How you deliver those results though can be a big differentiator.
You trainer should always be helpful and mindful of all your clients. Giving them attention and recognition goes a long way.
Always being on time is another big one. Nothing will turn a client off more than having to wait for a trainer or even worst, waiting and the trainer not showing up.
Read the rest of Top Ways To Boost Retention In Your Fitness Business